Contact Une Plante Artificielle

Getting hold of Une Plante Artificielle takes one email and no forms. This page covers where to write, what to put in the message, how long an answer usually takes, and the handful of requests about artificial plants that we are not able to help with.

Getting in touch

info@uneplanteartificielle.com

Everything arrives in the same inbox and is read by somebody whose name appears on the articles.

How to write a useful message

We answer specific questions much faster than general ones, so it is worth a minute of extra typing.

1. The question first. We read the first two lines properly and skim the rest, which is honest rather than rude.
2. The page address, if there is one. Describing an article is much slower than pasting its link.
3. What you saw and what you expected. Those two together solve most of what arrives in the inbox.

Who is on the other end

Messages are read by the same small group who write for Une Plante Artificielle. There is no outsourced desk and no intern filtering the inbox before a decision maker sees it.

Mistakes

Complaints about accuracy get priority over everything else in the inbox. Be specific rather than gentle. The rules we follow when fixing something are in the editorial policy.

Turnaround

Answers come by email, generally within two working days, and only by email. The missing phone line is a choice, not a gap we forgot to fill.

Beyond what we can do

Some requests we simply cannot take. Chasing a company on your behalf, fixing an account we never issued, or ruling on a situation only you can see all fall outside what a publisher does. Une Plante Artificielle covers artificial plants in general, and the legal notice marks the boundary.